TechClosr Terms of Service

TechClosr provides software and technology that enables businesses to create and operate AI-powered voice agents and related communication workflows.

Depending on your plan and configuration, the Service may include:

AI-powered inbound and outbound voice calls;

automated calling campaigns;

lead qualification;

customer conversations;

appointment scheduling and booking;

call recording and transcription;

AI-generated call summaries and data extraction;

customer and lead management;

telephone-number and telecommunications functionality;

calendar and business-system integrations;

usage-based credits and billing;

other related business automation features.

TechClosr provides technology and infrastructure. TechClosr does not control the purpose, target audience, content, contact lists, representations, or legality of every communication made through a Customer's account.

You must provide accurate and current information when creating an account.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.

You must notify TechClosr promptly if you believe your account has been compromised or accessed without authorization.

You may not create or use an account for fraudulent, unlawful, abusive, or prohibited purposes.

You are responsible for your use of the Service and for all activities conducted through your account.

You are responsible for:

the accuracy and legality of information provided to TechClosr;

the telephone numbers, contacts, leads, and other information uploaded or imported into the Service;

obtaining all permissions, notices, consents, or other lawful authority required for your communications;

determining whether a person or organization may lawfully be contacted;

complying with applicable telecommunications and telemarketing laws;

complying with applicable privacy and data-protection laws;

complying with applicable anti-spam and electronic communications laws;

complying with applicable consumer-protection requirements;

configuring your AI agents appropriately;

ensuring that information supplied to your AI agents is accurate;

ensuring that your AI agents do not make unauthorized or misleading representations;

handling customer complaints and opt-out requests;

maintaining records required by applicable law.

TechClosr does not provide legal advice and does not determine whether a Customer's specific campaign is legally permissible.

Customers using TechClosr for outbound communications are responsible for complying with all applicable telecommunications and telemarketing requirements.

For Canadian campaigns, this may include applicable requirements relating to:

the National Do Not Call List;

internal do-not-call lists;

Automatic Dialing and Announcing Devices;

caller identification;

calling hours;

consent and lawful authority;

telemarketing registration;

opt-out requirements;

applicable CRTC rules and requirements;

applicable federal, provincial, territorial, and local laws.

Customers must not use TechClosr to initiate calls where the Customer does not have the legal right, consent, exemption, or other lawful authority required for the communication.

TechClosr may provide features intended to help Customers manage compliance requirements. Such features are compliance-supporting tools and do not transfer the Customer's legal responsibilities to TechClosr.

Customers are responsible for honoring applicable do-not-call requirements and requests.

Where a person requests that the Customer stop contacting them, the Customer must take appropriate action in accordance with applicable law.

Where TechClosr provides suppression or opt-out functionality, Customers must use those features appropriately and must not intentionally circumvent them.

Prohibited circumvention may include:

re-uploading a suppressed number;

creating another account to contact a suppressed person;

changing campaign information to bypass suppression;

using another TechClosr number to continue prohibited communications;

intentionally defeating technical restrictions.

TechClosr may maintain platform-level suppression mechanisms where reasonably necessary to prevent repeated unwanted communications through the Service.

The Service uses artificial intelligence to generate and process conversations.

AI-generated responses may be inaccurate, incomplete, outdated, misunderstood, or inappropriate.

Customers are responsible for:

configuring their AI agents;

providing accurate instructions and information;

reviewing important workflows;

monitoring agent performance where appropriate;

ensuring that AI agents do not make unauthorized commitments;

ensuring compliance with industry-specific requirements;

determining when human intervention is appropriate.

Customers must not configure an AI agent to deceptively impersonate another person, organization, government entity, financial institution, healthcare professional, lawyer, or other entity or individual.

Customers must not use AI agents to make fraudulent, threatening, deceptive, or materially misleading statements.

Customers are responsible for determining whether disclosure that an interaction involves an AI system is required by applicable law or appropriate for their use case.

Customers must not configure an AI agent to deceptively represent itself as a human where doing so would violate applicable law or create material deception.

Customers must ensure that AI agents accurately identify the business they represent where required.

AI-generated content is produced using probabilistic systems and may contain errors.

TechClosr does not guarantee that AI-generated content will always be accurate, complete, suitable for a particular purpose, satisfy a particular business requirement, comply automatically with every applicable law, or produce a particular sales, operational, or financial result.

Customers remain responsible for reviewing and configuring AI-generated communications appropriately for their use case.

The Service may provide call recording, transcription, summarization, or similar communication-processing features.

The Customer is responsible for determining whether recording, transcription, or processing of a particular communication is legally permitted and for providing any required notice or obtaining any required consent.

Customers must not enable or use recording or transcription features where doing so would violate applicable law.

"Customer Data" means information, content, recordings, transcripts, contact information, prompts, instructions, documents, knowledge-base information, configurations, and other materials submitted by or on behalf of Customer.

As between TechClosr and Customer, Customer retains its rights in Customer Data.

Customer grants TechClosr a limited right to host, store, process, transmit, reproduce, and otherwise use Customer Data as reasonably necessary to:

provide the Service;

operate and maintain the Service;

process calls and communications;

provide requested features;

maintain security;

prevent fraud and abuse;

troubleshoot and support the Service;

comply with applicable law;

enforce these Terms.

TechClosr does not sell Customer Data as a standalone product or service.

Use of the Service is also subject to the TechClosr Privacy Policy.

Customers acknowledge that the Service may process personal information, including names, telephone numbers, email addresses, voice recordings, transcripts, appointment information, and other information submitted through the Service.

Customers are responsible for having the appropriate authority and lawful basis to provide such information to TechClosr and to instruct TechClosr to process it.

Where appropriate, TechClosr and Customer may enter into a separate Data Processing Addendum ("DPA").

TechClosr may use third-party service providers to provide portions of the Service, including telecommunications providers, cloud infrastructure providers, artificial intelligence providers, voice providers, payment processors, calendar providers, analytics providers, email providers, and other technology providers.

Third-party services may have their own terms, privacy policies, availability limitations, and technical restrictions.

By using functionality that depends on a third-party service, Customer acknowledges that the applicable third-party service may process information as necessary to provide that functionality.

Customer may use TechClosr only for lawful business purposes.

Customers may use TechClosr only for lawful business purposes and must ensure their use complies with all applicable federal, provincial, territorial, and local laws and regulations. Depending on the Customer's activities, this may include laws and requirements relating to telecommunications, telemarketing, do-not-call requirements, privacy, data protection, electronic communications, anti-spam requirements, consumer protection, advertising, intellectual property, and industry-specific regulation.

Customer must not use the Service to:

violate applicable law or regulation;

conduct fraud or scams;

impersonate another person or organization;

make deceptive or materially misleading communications;

harass, threaten, or abuse individuals;

conduct unlawful telemarketing;

circumvent applicable do-not-call or suppression requirements;

use unlawfully obtained contact information;

distribute malicious software;

interfere with telecommunications networks;

use caller identification for deceptive or unlawful purposes;

unlawfully collect sensitive or personal information;

infringe intellectual-property rights;

facilitate criminal activity;

evade regulatory requirements;

conduct campaigns designed to generate spam, abuse, or nuisance communications.

Customers are responsible for the source and legality of telephone numbers and other contact information uploaded to TechClosr. Customers must not upload or import contact information that was obtained unlawfully or in violation of privacy or other applicable laws. Customers must maintain appropriate records regarding the source of contact information and consent or lawful authority where required.

Customers must not intentionally configure AI agents to make false statements, fraudulent representations, impersonate another person or organization, provide unauthorized professional advice, make unauthorized financial or contractual commitments, disclose confidential information improperly, manipulate or deceive callers, violate privacy rights, or circumvent legal restrictions.

Customers may not use TechClosr for fraud, scams, phishing, impersonation, harassment, threats, unlawful debt collection, unlawful telemarketing, unlawful robocalling, spam, deceptive advertising, unlawful political campaigning, caller-ID manipulation for deceptive or unlawful purposes, unlawful collection of personal or sensitive information, malicious activity, illegal products or services, activities intended to evade law enforcement or regulatory controls, infringement of third-party rights, or any activity that violates applicable law.

Customers using TechClosr in healthcare, financial services, insurance, legal services, government, emergency services, or other regulated industries are responsible for determining and satisfying all additional requirements applicable to their activities.

Customers must not use TechClosr for a regulated use case if they cannot lawfully satisfy the requirements applicable to that use case.

TechClosr does not represent that the Service is suitable for every regulated use case.

Unless expressly agreed in writing, TechClosr is not an emergency communications service and must not be relied upon for emergency response.

TechClosr and its licensors retain all rights, title, and interest in the Service, including software, source code, platform architecture, interfaces, designs, documentation, trademarks, branding, proprietary processes, improvements and derivative works.

Except for the limited rights expressly granted under these Terms, no rights are transferred to Customer.

Certain features may require a paid subscription, prepaid credits, usage-based charges, or a combination thereof.

Pricing, included usage, credit amounts, usage rates, and applicable fees are displayed at the time of purchase or within the Customer's account.

Usage may be calculated based on factors including call duration, telecommunications usage, AI processing, voice services, messaging, integrations, or other applicable resources.

Unless otherwise stated in writing, unused credits are not redeemable for cash.

TechClosr may change pricing, plans, or usage rates with reasonable notice where required by applicable law.

Payments may be processed through third-party payment processors.

Customer authorizes TechClosr and its applicable payment provider to charge the selected payment method for applicable subscriptions, credits, usage, taxes, and other authorized charges.

Customer is responsible for maintaining accurate billing information.

TechClosr will use commercially reasonable efforts to maintain availability of the Service.

However, uninterrupted or error-free operation is not guaranteed.

The Service may be temporarily unavailable because of maintenance, upgrades, telecommunications failures, cloud-provider outages, third-party service failures, network problems, security incidents, force majeure events, or circumstances outside TechClosr's reasonable control.

TechClosr may restrict, suspend, or terminate an account or particular feature where reasonably necessary to prevent unlawful activity, investigate suspected abuse, protect users or third parties, prevent fraud, address security risks, comply with legal requirements, prevent misuse of telecommunications infrastructure, address material violations of these Terms, or address non-payment.

Where reasonably practicable, TechClosr may provide notice and an opportunity to resolve the issue.

TechClosr may take immediate action where continued access creates an immediate legal, security, fraud, or safety risk.

Violations of this Policy may result in warnings, campaign restrictions, rate limits, temporary suspension, permanent account termination, removal of content, blocking of telephone numbers or campaigns, or other reasonable protective measures.

TechClosr may take immediate action where necessary to protect users, third parties, the Service, telecommunications networks, or TechClosr's legal and security interests.

To the maximum extent permitted by applicable law, Customer agrees to defend, indemnify, and hold harmless TechClosr and its affiliates, officers, directors, employees, contractors, and service providers from claims, damages, liabilities, penalties, losses, and reasonable expenses arising from or related to Customer's unlawful use of the Service, Customer's violation of these Terms, Customer's violation of applicable law, Customer's telecommunications or telemarketing activities, Customer's failure to obtain required consent or authority, Customer's contact lists or Customer Data, Customer's AI agent configuration or instructions, Customer's statements or representations to callers, infringement of third-party rights by Customer, or misuse of the Service by Customer or persons acting under Customer's account.

This section does not apply to the extent a claim results from TechClosr's own liability that cannot lawfully be transferred or excluded.

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

TechClosr does not guarantee that the Service will always be available, AI responses will always be accurate, calls will always connect successfully, recordings or transcripts will always be error-free, appointment availability will always be accurate where dependent on third-party systems, communications will achieve a particular business result, or Customer's particular use of the Service will automatically comply with every applicable law or regulation.

Nothing in these Terms excludes or limits rights or protections that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, TechClosr will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data arising from or related to use of the Service.

To the maximum extent permitted by applicable law, TechClosr's aggregate liability arising from or relating to the Service will not exceed the amount paid by Customer to TechClosr for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

TechClosr may modify, improve, replace, or discontinue features of the Service.

Where reasonably appropriate, TechClosr may provide notice of material changes.

TechClosr may update these Terms from time to time. The updated version will be made available through the Service or website with a revised effective date. Where required by applicable law, TechClosr will provide appropriate notice of material changes. Continued use of the Service after the effective date of an updated version constitutes acceptance to the extent permitted by applicable law.

These Terms will be governed by the laws applicable to the TechClosr contracting entity and the applicable jurisdiction agreed upon in the Customer's order, account, or applicable agreement, subject to mandatory legal requirements.

Nothing in this section limits mandatory consumer-protection, privacy, or other statutory rights.

For questions regarding these Terms, contact:

TechClosr

170 Lees Avenue

Ottawa, Ontario K1S 5G5

Canada

General: hello@techclosr.com

Support: support@techclosr.com

These Terms are intended as a general commercial agreement and do not constitute legal advice.