TechClosr Privacy Policy

This Privacy Policy applies to information collected through:

the TechClosr website;

TechClosr applications and platform;

customer accounts;

AI voice agents;

inbound and outbound calls;

appointment and scheduling features;

customer support;

billing and payment processes;

integrations;

other TechClosr services that reference this Privacy Policy.

Where TechClosr processes information on behalf of a business customer, the business customer may determine the purposes and means of processing. In those circumstances, TechClosr may process information according to the customer's instructions and applicable agreements.

Depending on how you use the Service, we may collect the following categories of information.

Account and Business Information

name;

business name;

email address;

telephone number;

account credentials;

business information;

billing information;

account settings.

Customer and Lead Information

Customers may provide information such as:

names;

telephone numbers;

email addresses;

company information;

lead information;

appointment information;

customer preferences;

notes;

other information submitted by Customer.

Voice and Communication Information

Where applicable, the Service may process:

call audio;

voice interactions;

call recordings;

call transcripts;

AI-generated summaries;

extracted call information;

call duration;

telephone numbers;

call timestamps;

call outcomes;

other call metadata.

Technical Information

We may collect:

IP address;

browser type;

device information;

operating system;

authentication information;

application logs;

usage information;

security information;

diagnostic information.

Payment Information

Payments may be processed by third-party payment providers.

Where third-party payment providers process payment-card information, TechClosr generally does not need to store complete payment-card numbers.

We may use information to:

provide and operate the Service;

create and manage customer accounts;

operate AI voice agents;

process inbound and outbound communications;

generate transcripts and summaries;

facilitate appointments;

process payments;

provide customer support;

maintain security;

detect and prevent fraud and abuse;

investigate complaints;

maintain suppression and opt-out records;

improve reliability and performance;

communicate with Customers;

enforce our agreements;

comply with applicable legal obligations.

We will use personal information for purposes consistent with applicable law and the purposes for which it was collected or otherwise authorized.

Where recording or transcription features are enabled, TechClosr may process call recordings and transcripts.

Call recordings and transcripts may contain personal information.

Customers are responsible for determining whether recording or transcription is legally permitted for their particular communications and for providing any required notices or obtaining any required consent.

TechClosr may use third-party service providers to provide recording, speech recognition, transcription, AI processing, storage, or related functionality.

TechClosr uses artificial intelligence technologies to provide features including:

AI voice conversations;

speech recognition;

voice generation;

response generation;

call summaries;

lead qualification;

information extraction;

workflow automation.

Depending on the feature used, information may be transmitted to third-party AI, voice, telecommunications, or infrastructure providers acting on behalf of TechClosr.

TechClosr will take reasonable measures to manage such providers in accordance with applicable legal and contractual requirements.

TechClosr may use third-party providers for:

telecommunications;

cloud hosting;

artificial intelligence;

voice generation;

speech recognition;

payment processing;

email;

analytics;

security;

calendar integrations;

customer support;

other infrastructure necessary to operate the Service.

These providers may process information as necessary to provide their services to TechClosr or as otherwise permitted by applicable agreements and law.

TechClosr may update its third-party provider and subprocessor arrangements as the Service evolves.

Some TechClosr service providers may operate or store information outside Canada.

As a result, information may be processed or stored in countries other than the country in which it was originally collected.

Where required by applicable law, TechClosr will use appropriate contractual, organizational, or technical safeguards for such processing.

TechClosr uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Depending on the Service and information involved, safeguards may include:

access controls;

authentication;

encryption;

logging and monitoring;

infrastructure security;

employee access restrictions;

backup and recovery procedures;

security monitoring.

No Internet-based service can guarantee absolute security.

TechClosr retains information only for as long as reasonably necessary for the purposes for which it was collected, to provide the Service, satisfy contractual or legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, or maintain appropriate business records.

Retention periods may vary depending on the type of information, the Service configuration, Customer instructions, and applicable legal requirements.

Where appropriate and technically available, Customers may configure retention or deletion settings for certain data.

Where TechClosr processes personal information on behalf of a business Customer, the Customer may determine certain requirements relating to access, retention, deletion, and processing.

Customers are responsible for providing lawful instructions and for responding to privacy requests relating to information under their control where applicable.

TechClosr may use cookies and similar technologies for:

authentication;

security;

preferences;

analytics;

performance;

functionality.

Where required by law, TechClosr will provide appropriate notices and obtain applicable consent.

Depending on applicable law and an individual's circumstances, individuals may have rights relating to their personal information, including rights to:

request access;

request correction;

request deletion where applicable;

ask questions about the collection or use of information;

withdraw consent where legally applicable;

make a privacy complaint.

Privacy questions and requests may be sent to:

hello@techclosr.com

or

support@techclosr.com

Where TechClosr processes information on behalf of a business Customer, we may direct the individual to the relevant Customer where that Customer is responsible for responding to the request.

TechClosr may be subject to applicable Canadian federal or provincial privacy laws depending on the nature of its activities, the location of individuals and Customers, and the specific processing involved.

These requirements may include federal and provincial private-sector privacy legislation.

TechClosr will comply with privacy obligations applicable to its activities.

Nothing in this Privacy Policy is intended to remove or reduce rights that cannot lawfully be excluded.

TechClosr is intended for businesses and is not directed toward children.

Customers must not use TechClosr to unlawfully collect or process children's personal information.

If TechClosr is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

TechClosr may disclose information where reasonably necessary to:

comply with applicable law;

respond to lawful legal requests;

protect the rights, safety, or property of TechClosr or others;

investigate fraud or abuse;

enforce agreements;

prevent or address security incidents.

TechClosr may update this Privacy Policy from time to time to reflect changes to the Service, technology, business practices, or legal requirements.

The updated version will be posted with a revised effective date.

Where required by applicable law, TechClosr will provide appropriate notice of material changes.

For privacy questions, requests, or complaints, contact:

TechClosr

170 Lees Avenue

Ottawa, Ontario K1S 5G5

Canada

General: hello@techclosr.com

Support: support@techclosr.com

We encourage individuals to contact TechClosr directly so that we may attempt to resolve privacy concerns.

This Privacy Policy describes TechClosr's general privacy practices and does not constitute legal advice.